Gorgias
AI-powered ecommerce customer support platform for brands that want helpdesk, chat, FAQ, and AI automation in one place.
Freemium / API
Customer support
Tidio
AI customer service software for support teams and online stores that want live chat, ticketing, and sales attribution.
- Website
- tidio.com
- Category
- Customer support
- Pricing
- Freemium, from $29/mo
- License
- Proprietary
- API
- Yes
- Platforms
- Web
- Listed
- Nov 9, 2026
tidio.com
Overview
Tidio combines Lyro AI Agent, live chat, help desk, Flows, and integrations to handle customer questions, route conversations, and capture leads. It is built for businesses that want support and sales in one inbox.
Lyro answers from verified store data, can recommend products, recover carts, qualify leads, and hand complex cases to humans with context. It also tracks sales, leads, and bookings from conversations so teams can see what chats earn.
The product supports free and paid plans, works with platforms like Shopify, WordPress, and Wix, and offers 120+ integrations. It also includes proactive chat triggers, email-based resolutions, brand voice controls, and custom AI agents for larger teams.
Categories
Alternatives
Parloa
AI agents for enterprise customer service teams to build, test, and scale voice and chat support.
Help Scout
AI-driven customer support platform for growing teams that need shared inboxes, automation, and AI assistance.
Freemium / API
Makers
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