Gorgias
AI-powered ecommerce customer support platform for brands that want helpdesk, chat, FAQ, and AI automation in one place.
Freemium / API
Customer support
Help Scout
AI-driven customer support platform for growing teams that need shared inboxes, automation, and AI assistance.
- Website
- helpscout.com
- Category
- Customer support
- Pricing
- Freemium, from $25 per user/mo
- License
- Proprietary
- API
- Yes
- Platforms
- Web, iOS, Android
- Listed
- Nov 9, 2026
helpscout.com
Overview
Help Scout is a customer communication platform for support teams that handle email, chat, SMS, social, and voice in one place. It includes shared inboxes, live chat, knowledge bases, workflows, SLAs, routing, and integrations with tools like Salesforce, Jira, and HubSpot.
Its AI features include Copilot for drafting and assistance, Scout for resolving requests, and Signal for spotting customer patterns. The platform is built for growing businesses that want to keep service personal while scaling volume and complexity.
Help Scout offers plans for different team sizes, from Standard and Plus to Pro, plus an Envoy add-on for AI-based resolution. It also has a mobile app and support for over 100 integrations.
Links
Founder
- Nick FrancisFounder & Chairman
Categories
Alternatives
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Makers
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