Gorgias
AI-powered ecommerce customer support platform for brands that want helpdesk, chat, FAQ, and AI automation in one place.
Freemium / API
Customer support
Decagon
AI concierge software for enterprises to build and scale customer service agents across voice, chat, and email.
- Website
- decagon.ai
- Category
- Customer support
- License
- Proprietary
- Platforms
- Web
- Listed
- Nov 9, 2026
decagon.ai
Overview
Decagon helps enterprises build AI agents for customer experience across voice, chat, and email. It supports safe, on-brand replies, contextual email resolutions, and natural voice conversations for support teams that want consistent service across channels.
The platform includes AOPs for defining workflows in natural language, pre-built integrations, live A/B testing, simulations at scale, analytics, and always-on QA. It is aimed at brands that want to reduce support load, improve deflection, and keep customer interactions personalized.
It also includes detection of personal agents and a dedicated channel to serve them, with permissions control. The tool is positioned for industries like financial services, travel, healthcare, retail, telecommunications, and insurance.
Categories
Alternatives
Parloa
AI agents for enterprise customer service teams to build, test, and scale voice and chat support.
Help Scout
AI-driven customer support platform for growing teams that need shared inboxes, automation, and AI assistance.
Freemium / API
Makers
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