incident.io

incident.io helps teams investigate, respond to, and prevent incidents. It combines on-call, investigations, response, and status pages in one platform, with AI that works from first alert through resolution.

The tool routes alerts, handles escalation, and supports Slack or Microsoft Teams incident response. It also offers agentic root cause analysis, automated workflows, call transcription, postmortems, and customer status updates.

It is built for teams that need fast incident coordination and reliability operations across engineering and support. The platform includes a production intelligence model called Nexus that uses incidents, systems, telemetry, deployments, code, and team knowledge as context.